{"id":1526,"date":"2026-02-21T14:27:41","date_gmt":"2026-02-21T14:27:41","guid":{"rendered":"https:\/\/theriver.ro\/?page_id=1526"},"modified":"2026-02-23T12:21:07","modified_gmt":"2026-02-23T12:21:07","slug":"politica-de-anulare-si-politica-de-livrare","status":"publish","type":"page","link":"https:\/\/theriver.ro\/en\/politica-de-anulare-si-politica-de-livrare\/","title":{"rendered":"Cancellation and Delivery Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1526\" class=\"elementor elementor-1526\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-259fec9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"259fec9e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1220ab70\" data-id=\"1220ab70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4fc032c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4fc032c7\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7c2f23ca\" data-id=\"7c2f23ca\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58bab722 e-flex e-con-boxed e-con e-child\" data-id=\"58bab722\" data-element_type=\"container\" id=\"politica\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bbe9c6 elementor-widget elementor-widget-text-editor\" data-id=\"2bbe9c6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Order Delivery Policy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16832c8 elementor-widget elementor-widget-text-editor\" data-id=\"16832c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0Last update: 21.02.2026<\/p><h5>1. About this policy<\/h5><p>This Order Delivery Policy explains how the services purchased\/booked through the website are provided (\u201cdelivered\u201d). <strong data-start=\"272\" data-end=\"287\">theriver.ro<\/strong> for <strong data-start=\"295\" data-end=\"315\">The River Chalet<\/strong>In the context of tourism services, \u201cdelivery\u201d represents <strong data-start=\"375\" data-end=\"450\">confirmation of the reservation and provision of the accommodation service<\/strong>, not the delivery of a physical product.<\/p><h5>2. What services are offered?<\/h5><p data-start=\"516\" data-end=\"553\">The River Chalet mainly offers:<\/p><ul data-start=\"554\" data-end=\"791\"><li data-start=\"554\" data-end=\"676\"><p data-start=\"556\" data-end=\"676\"><strong data-start=\"556\" data-end=\"596\">full rental of the property<\/strong> (not on individual rooms), according to the description on the website and the contract;<\/p><\/li><li data-start=\"677\" data-end=\"791\"><p data-start=\"679\" data-end=\"791\">associated services upon request (e.g. breakfast\/meals, cleaning, amenities), as applicable, according to the offer\/contract.<\/p><\/li><\/ul><h5>3. How to place an order\/reservation<\/h5><p data-start=\"836\" data-end=\"885\">A reservation request can be initiated by:<\/p><ul data-start=\"886\" data-end=\"1008\"><li data-start=\"886\" data-end=\"933\"><p data-start=\"888\" data-end=\"933\">filling out the online reservation form;<\/p><\/li><li data-start=\"934\" data-end=\"1008\"><p data-start=\"936\" data-end=\"1008\">request via email\/telephone\/other contact channels displayed on the website.<\/p><\/li><\/ul><p data-start=\"1010\" data-end=\"1117\">After submitting your request, you will receive a response with availability, conditions, and confirmation steps.<\/p><h5>4. When is the order considered \u201caccepted\u201d?<\/h5><p data-start=\"1168\" data-end=\"1243\">A booking request <strong data-start=\"1194\" data-end=\"1242\">does not automatically represent a confirmed booking<\/strong>.<\/p><p data-start=\"1245\" data-end=\"1357\">The reservation is considered <strong data-start=\"1273\" data-end=\"1297\">confirmed\/accepted<\/strong> only after the following conditions are cumulatively met:<\/p><ul data-start=\"1358\" data-end=\"1533\"><li data-start=\"1358\" data-end=\"1427\"><p data-start=\"1360\" data-end=\"1427\">written confirmation from us (email and\/or written message), and<\/p><\/li><li data-start=\"1428\" data-end=\"1491\"><p data-start=\"1430\" data-end=\"1491\">payment of the advance \/ agreed amount (if applicable), and\/or<\/p><\/li><li data-start=\"1492\" data-end=\"1533\"><p data-start=\"1494\" data-end=\"1533\">signing the contract (if applicable).<\/p><\/li><\/ul><p data-start=\"1535\" data-end=\"1690\">We reserve the right to refuse a request in situations such as lack of availability, incomplete data, suspicion of fraud, or non-acceptance of the conditions.<\/p><h5>5. Confirmation term (\"delivery\")<\/h5><p>Typically, confirmation of the request is sent within <strong data-start=\"1799\" data-end=\"1825\">[24\u201348] business hours<\/strong>.<br data-start=\"1826\" data-end=\"1829\" \/>During busy periods or on non-working days, confirmation may take longer, in which case we will inform you.<\/p><h5>6. What do you receive after confirmation?<\/h5><p data-start=\"1975\" data-end=\"2024\">After confirming your reservation, you will receive, as appropriate:<\/p><ul data-start=\"2025\" data-end=\"2329\"><li data-start=\"2025\" data-end=\"2064\"><p data-start=\"2027\" data-end=\"2064\">reservation confirmation (email\/message);<\/p><\/li><li data-start=\"2065\" data-end=\"2141\"><p data-start=\"2067\" data-end=\"2141\">payment details (advance\/difference), invoice\/proforma (if applicable);<\/p><\/li><li data-start=\"2142\" data-end=\"2197\"><p data-start=\"2144\" data-end=\"2197\">the rental agreement or contractual conditions;<\/p><\/li><li data-start=\"2198\" data-end=\"2255\"><p data-start=\"2200\" data-end=\"2255\">check-in\/check-out instructions and relevant rules;<\/p><\/li><li data-start=\"2256\" data-end=\"2329\"><p data-start=\"2258\" data-end=\"2329\">details about additional services requested (e.g. meals, facilities).<\/p><\/li><\/ul><h5>7. Information delivery methods and communication<\/h5><p data-start=\"2390\" data-end=\"2427\">Communication is usually done through:<\/p><ul data-start=\"2428\" data-end=\"2527\"><li data-start=\"2428\" data-end=\"2448\"><p data-start=\"2430\" data-end=\"2448\">email (main),<\/p><\/li><li data-start=\"2449\" data-end=\"2477\"><p data-start=\"2451\" data-end=\"2477\">phone\/WhatsApp (support),<\/p><\/li><li data-start=\"2478\" data-end=\"2527\"><p data-start=\"2480\" data-end=\"2527\">other channels indicated in the booking confirmation.<\/p><\/li><\/ul><p data-start=\"2529\" data-end=\"2658\">It is the customer's responsibility to provide correct contact details and to check their inbox, including the Spam\/Promotions folder.<\/p><h5>8. Service scheduling (check-in \/ check-out)<\/h5><p>Check-in and check-out times are mutually agreed upon prior to arrival, depending on availability and logistics. Final details will be communicated in the confirmation\/contract.<\/p><h5>9. Special situations \/ unavailability<\/h5><p>In the event of exceptional circumstances (breakdowns, urgent maintenance, force majeure events), we may modify or reschedule the delivery of the service, with prior notice. In such situations, the provisions of the Cancellation Policy and the contract apply.<\/p><h5>10. Contact<\/h5><p>For questions regarding service delivery\/reservation confirmation:<br data-start=\"3290\" data-end=\"3293\" \/>Email: <a href=\"mailto:chalet@theriver.ro\"><strong data-start=\"3300\" data-end=\"3322\">chalet@theriver.ro<\/strong><\/a> \/ <strong data-start=\"3325\" data-end=\"3352\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:office@xuxinvestment.ro\" rel=\"noopener\" data-start=\"3327\" data-end=\"3350\">office@xuxinvestment.ro<\/a><\/strong><br data-start=\"3352\" data-end=\"3355\" \/>Phone: <a href=\"tel:+40767803255\"><strong data-start=\"3364\" data-end=\"3383\">+40 767 803 255<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a52f4d4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a52f4d4\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72e1318 e-flex e-con-boxed e-con e-child\" data-id=\"72e1318\" data-element_type=\"container\" id=\"conditii\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a77166 elementor-widget elementor-widget-text-editor\" data-id=\"8a77166\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Order Cancellation Policy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4021a elementor-widget elementor-widget-text-editor\" data-id=\"2a4021a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"325\" data-end=\"369\">Cancellation Policy (Reservations)<\/h2><p data-start=\"370\" data-end=\"404\"><strong data-start=\"370\" data-end=\"393\">Last update:<\/strong> 21.02.2026<\/p><h3 data-start=\"406\" data-end=\"438\">1. About this policy<\/h3><p data-start=\"439\" data-end=\"630\">This policy sets out how a reservation (\u201corder\u201d) for <strong data-start=\"513\" data-end=\"533\">The River Chalet<\/strong> may be canceled or modified and the rules applicable to the amounts paid (advance payment\/full payment).<\/p><h3 data-start=\"632\" data-end=\"681\">2. How to cancel a reservation (step by step)<\/h3><p data-start=\"682\" data-end=\"787\">Cancelling or changing a reservation is done <strong data-start=\"730\" data-end=\"747\">only in writing<\/strong>, by email to: <strong data-start=\"764\" data-end=\"786\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"766\" data-end=\"784\">chalet@theriver.ro<\/a><\/strong>.<\/p><p data-start=\"789\" data-end=\"835\">In the email, please be sure to mention:<\/p><ul data-start=\"836\" data-end=\"1008\"><li data-start=\"836\" data-end=\"870\"><p data-start=\"838\" data-end=\"870\"><strong data-start=\"838\" data-end=\"868\">Reservation number \/ Order ID<\/strong><\/p><\/li><li data-start=\"871\" data-end=\"894\"><p data-start=\"873\" data-end=\"894\"><strong data-start=\"873\" data-end=\"892\">Name and surname<\/strong><\/p><\/li><li data-start=\"895\" data-end=\"910\"><p data-start=\"897\" data-end=\"910\"><strong data-start=\"897\" data-end=\"908\">Phone<\/strong><\/p><\/li><li data-start=\"911\" data-end=\"961\"><p data-start=\"913\" data-end=\"961\"><strong data-start=\"913\" data-end=\"959\">Reservation period (check-in \/ check-out)<\/strong><\/p><\/li><li data-start=\"962\" data-end=\"1008\"><p data-start=\"964\" data-end=\"1008\"><strong data-start=\"964\" data-end=\"983\">Your request:<\/strong> cancellation or modification<\/p><\/li><\/ul><p data-start=\"1010\" data-end=\"1076\">Dac\u0103 solici\u021bi <strong data-start=\"1024\" data-end=\"1049\">refund of an amount<\/strong>, please also include:<\/p><ul data-start=\"1077\" data-end=\"1213\"><li data-start=\"1077\" data-end=\"1213\"><p data-start=\"1079\" data-end=\"1213\"><strong data-start=\"1079\" data-end=\"1106\">IBAN \/ bank account<\/strong> in which you want the amount to be refunded (if the refund cannot be made to the card used for payment).<\/p><\/li><\/ul><p data-start=\"1215\" data-end=\"1286\"><strong data-start=\"1215\" data-end=\"1232\">Date of cancellation<\/strong> is the date we receive the written notification by email.<\/p><h3 data-start=\"1288\" data-end=\"1330\">3. Cancellation conditions and penalties<\/h3><p data-start=\"1331\" data-end=\"1545\">Accommodation services are services provided for <strong data-start=\"1382\" data-end=\"1411\">a specific date\/period<\/strong>a specific date\/period <strong data-start=\"1423\" data-end=\"1471\">the 14-day right of withdrawal does not apply<\/strong> (according to GEO 34\/2014 \u2013 accommodation services\/accommodations with a fixed date).<\/p><p data-start=\"1547\" data-end=\"1671\">In case of cancellation by the customer, penalties may apply according to the agreed conditions and\/or the contract. Usually:<\/p><ul data-start=\"1672\" data-end=\"1914\"><li data-start=\"1672\" data-end=\"1788\"><p data-start=\"1674\" data-end=\"1788\"><strong data-start=\"1674\" data-end=\"1733\">Cancellation less than 20 days before check-in:<\/strong> is restrained <strong data-start=\"1744\" data-end=\"1751\">30%<\/strong> of the total value (compensation).<\/p><\/li><li data-start=\"1789\" data-end=\"1914\"><p data-start=\"1791\" data-end=\"1914\"><strong data-start=\"1791\" data-end=\"1874\">Cancellation less than 10 days before check-in or no-show:<\/strong> is restrained <strong data-start=\"1885\" data-end=\"1893\">100%<\/strong> from the total value.<\/p><\/li><\/ul><p data-start=\"1916\" data-end=\"2006\"><em data-start=\"1916\" data-end=\"2006\">(If there are any differences between this summary and the signed contract, the contract shall prevail.)<\/em><\/p><h3 data-start=\"2008\" data-end=\"2056\">4. Refunds (estimated term and method)<\/h3><p data-start=\"2057\" data-end=\"2136\">If, following cancellation, amounts remain to be returned, the refund will be made as follows:<\/p><ul data-start=\"2137\" data-end=\"2367\"><li data-start=\"2137\" data-end=\"2217\"><p data-start=\"2139\" data-end=\"2217\"><strong data-start=\"2139\" data-end=\"2171\">through the same payment method<\/strong> (card \/ transfer), where possible;<\/p><\/li><li data-start=\"2218\" data-end=\"2367\"><p data-start=\"2220\" data-end=\"2367\">within an estimated time of <strong data-start=\"2243\" data-end=\"2267\">5\u201314 business days<\/strong> from the written confirmation of the reimbursement and the provision of the necessary data (e.g. IBAN, if applicable).<\/p><\/li><\/ul><p data-start=\"2369\" data-end=\"2455\">The final deadline may depend on the processing times of the issuing bank\/processor.<\/p><h3 data-start=\"2457\" data-end=\"2494\">5. Contact cancellations \/ refunds<\/h3><p data-start=\"2495\" data-end=\"2555\">Email: <strong data-start=\"2502\" data-end=\"2524\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2504\" data-end=\"2522\">chalet@theriver.ro<\/a><\/strong><br data-start=\"2524\" data-end=\"2527\" \/>Phone: <strong data-start=\"2536\" data-end=\"2555\">+40 767 803 255<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politic\u0103 de Livrare Comand\u0103 \u00a0Ultima actualizare: 21.02.2026 1. Despre aceast\u0103 politic\u0103 Prezenta Politic\u0103 de livrare comand\u0103 explic\u0103 modul \u00een care sunt furnizate (\u201dlivrate\u201d) serviciile achizi\u021bionate\/rezervate prin website-ul theriver.ro pentru The River Chalet. \u00cen contextul serviciilor turistice, \u201clivrarea\u201d reprezint\u0103 confirmarea rezerv\u0103rii \u0219i punerea la dispozi\u021bie a serviciului de cazare, nu livrarea unui produs fizic. 2. Ce [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1526","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/theriver.ro\/en\/wp-json\/wp\/v2\/pages\/1526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theriver.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theriver.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theriver.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theriver.ro\/en\/wp-json\/wp\/v2\/comments?post=1526"}],"version-history":[{"count":19,"href":"https:\/\/theriver.ro\/en\/wp-json\/wp\/v2\/pages\/1526\/revisions"}],"predecessor-version":[{"id":1626,"href":"https:\/\/theriver.ro\/en\/wp-json\/wp\/v2\/pages\/1526\/revisions\/1626"}],"wp:attachment":[{"href":"https:\/\/theriver.ro\/en\/wp-json\/wp\/v2\/media?parent=1526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}