Terms and conditions

By accessing and using this website and/or by submitting a booking request, you confirm that you have read, understood and agree to the documents below.

Rental Conditions

Important: The River Chalet Guesthouse is only rented as a whole (the entire property), not by individual rooms.

2.1. About renting

Object of rental: the entire property (accommodation space, dining room, kitchen/restaurant, saunas, hot tub, terraces, conference room and related facilities), according to the contract.
The purpose of the rental is established in the contract (for example: private party / retreat / private event).
The number of people and details of services (meals, serving hours, etc.) are confirmed in advance, according to the contract.

2.2. Check-in / Check-out

Check-in and check-out times are NOT fixed. They are mutually agreed upon, prior to arrival, depending on availability and logistics.
For example, arrival can be after 10:00 PM or departure can be extended, if agreed in advance.
We reserve the right to modify the initially communicated hours, in operational situations (cleaning, maintenance, schedule changes), with prior notice.

2.3. Rates and payments

The reservation is considered valid after payment of an advance of 30% of the total contract value.
The difference of 70% is paid at least 5 days before check-in.
Failure to pay on time may incur penalties of 1%/day of delay, according to the contract (where applicable).
Meal services (lunch/dinner) are available upon request and may be charged separately, according to the contract and/or the communicated offer.

2.4. Cancellations / no-shows

Cancellation less than 20 days before check-in: the tenant owes 30% of the total value of the contract, as compensation.
No-show or cancellation less than 10 days before check-in: the tenant owes 100% of the total value of the contract, as compensation.

2.5. Handover-receipt, liability and damages

The handover is done based on a report (handover-receipt), which records the condition of the space and any non-functional/damaged elements.
The tenant is responsible for damage to the space, inventory items and technical accessories made available.
If any shortages/damages are found, these are recorded in the report, and the tenant pays the amount based on the invoice issued; usual payment term: max. 3 days from receipt of the invoice.

2.6. Cleaning and unmanned operation

If self-management is opted for (rental without staff), the tenant is obliged to dispose of and perform primary cleaning (interior/exterior) of the used goods.
Optionally, the owner can provide cleaning staff, for a fee.
Failure to comply with the primary cleaning obligation may generate additional costs billed based on the required working hours.

2.7. Peace, safety and rules of coexistence

The tenant is responsible for complying with legal regulations (including P.S.I.) and for the conduct of guests during the event/stay.
The tenant undertakes to respect the rules regarding public peace (e.g. quiet periods), and any incidents with the authorities or neighbors are the responsibility of the tenant.
Activities with third parties (catering, concerts, educational activities, etc.) can only be carried out with the written consent of the owner; lack of consent may lead to immediate termination and eviction.

2.8. Confidentiality and termination

The tenant has a confidentiality obligation regarding the terms of the contract; disclosure may result in unilateral termination.
The owner may immediately stop activities that violate the purpose of the contract and may request the vacate of the space, recording the damages in a report.
In case of force majeure/unforeseen circumstances, the owner may unilaterally terminate the contract, returning the amounts paid according to the contract.

2.9. Full contract

Detailed rental conditions (including rates, services, penalties, obligations and final clauses) are contained in the Rental Agreement.
Download / view the Rental Agreement (PDF)

Note: The above conditions are an informative summary. In case of differences, the contract signed between the parties prevails.

Return / Cancellation

3.1. How to cancel a reservation (cancellation mode)

Reservations for The River Chalet can only be cancelled or modified in writing, by email to chalet@theriver.ro In the message, please include: name, phone number, Order ID / reservation number, interval (check-in / check-out) and request (cancellation / modification). The cancellation date is the date we receive the written notification.

3.2. Cancellation conditions (return of services)

Accommodation services are provided for a specific period/date, so the 14-day right of withdrawal does not apply (according to the legislation on distance contracts for accommodation services with a specific date/period). In case of cancellation by the customer, there may be penalties according to the cancellation policy displayed on the site and/or the accepted rental agreement.

3.3. Refunds (estimated time frame and method of return of amounts)

If, following the cancellation, amounts to be returned to the customer, the refund will be made: Within an estimated period of 5–14 business days from the written confirmation of the refund and the provision of the necessary data – the bank account where the refund will be made. The final duration may depend on the issuing bank/processor. Cancellations / refunds contact: chalet@theriver.ro | +40 767 803 255

Privacy and Cookies Policy

1.1. Website operator

XUX Investment SRL
Headquarters: Sibiu, 12 Tractorului Street, Sibiu County
J32/712/2013 • CUI RO 32102114
Phone: 0371 306 055 • Email: office@xuxinvestment.ro

1.2. Acceptance of the terms

By accessing the website theriver.ro and using the forms (reservation / contact), you agree to these Terms and Conditions. If you do not agree, please do not use the website and forms.

1.3. Description of online services

information about the property, facilities and availability
sending reservation requests and/or quote requests
sending messages via the contact form
possible integration with traffic analysis tools and marketing functionalities (e.g. conversions).

1.4. Personal data collected

Depending on your interactions with the website, we may process the following categories of data:

Identification and contact data: name, surname, email, telephone
Reservation data: check-in/check-out dates, number of people, preferences (meals/services), comments/message
Technical data: IP address, device, browser, pages visited, traffic source, cookie identifiers and navigation events
The content of messages sent through forms (Contact / Reservation).

1.5. Purposes and grounds for processing

Managing booking requests and communicating with you – steps taken at your request before concluding a contract/executing the contract.
Fulfillment of legal obligations – for example, tax/accounting obligations where applicable.
Legitimate interests – website security, fraud/abuse prevention, improvement of services and user experience.
Consent – for non-essential cookies and certain analysis/marketing tools, where necessary.

1.6. Cookies & similar technologies

The website uses cookies and similar technologies to function properly and to analyze usage. Cookies can be:

Strictly necessary – ensures the functioning of the site (e.g. security, session, essential preferences).
Analysis/performance – helps us understand how the website is used (pages visited, actions).
Of marketing – can be used to measure conversions and display relevant ads, where applicable.

You can block or delete cookies in your browser settings. Please note that blocking strictly necessary cookies may affect the functionality of the site.

1.7. Analysis of website activity (analytics)

We may use traffic analysis tools (e.g. measuring visits, events, traffic sources) to improve the website and campaigns. These tools may collect online identifiers and usage data through cookies.

1.8. Recipients and proxies

Your data may be transmitted to:

IT providers (hosting, maintenance, email), to the extent necessary for the website to function
analysis/marketing service providers (e.g. analytics, conversions), if enabled
payment processors (if online payments are offered) – we do not store card data, it is processed by the authorized provider
public authorities, if we have a legal obligation.

1.9. Transfers outside the EEA

Certain providers (e.g. analytics/marketing services) may process data outside the European Economic Area. In such cases, we aim to use appropriate safeguards (e.g. standard contractual clauses), where applicable.

1.10. Storage period

Data from forms (reservation/contact): are kept as long as necessary to manage the request, then according to legal obligations and/or legitimate interests (e.g. internal records).
Data related to reservations/contracts: is kept for the duration of the contractual relationship and subsequently, according to the archiving terms imposed by legislation (where applicable).
Cookies: duration differs depending on the type; some are deleted when the browser is closed (session), others have a fixed duration (persistent).

1.11. Rights of the data subject

Under the law, you have the following rights: access, rectification, deletion, restriction, portability, opposition, withdrawal of consent (for processing based on consent) and the right to file a complaint with the supervisory authority (ANSPDCP).

1.12. Security

We apply reasonable technical and organizational measures to protect data (access control, logging, backup, secure communications). However, transmission over the internet cannot be guaranteed to be 100% secure.

1.13. Limitation of liability

The information on the website is for informational purposes only and may be updated without notice.
We strive to keep the website functional, but interruptions or errors may occur.
Sending a reservation request does not constitute confirmation of the reservation; confirmation is made by written response and/or contract/payment of the advance, as applicable.

1.14. Changes to the terms

We may update these terms at any time. The updated version will be posted on the website, with the date of the last update.

1.15. Contact

For questions regarding terms, privacy or cookies, you can contact us at: office@xuxinvestment.ro

4.1. Purpose of the website and access to the website

The theriver.ro website has an informative role and allows you to send reservation requests/quote requests and messages through the available forms. We strive to keep the website functional and updated, but we do not guarantee the complete absence of errors or uninterrupted availability.

4.2. Rules of use

You agree to use the website in good faith and not to take any actions that may affect its security, integrity or operation, including (but not limited to): unauthorized access, introduction of malicious code, scans/vulnerabilities, DoS attacks, transmission of false data or abuse of forms.

4.3. Information provided by the user (forms)

You are responsible for the accuracy of the data submitted through the booking/contact forms. Sending a request does not automatically confirm the booking; the booking is confirmed only under the conditions communicated in writing and/or according to the contract, as the case may be.

4.4. Intellectual property rights

The content of the website (texts, images, logo, graphic elements, design, photo/video materials) is protected by copyright law and belongs to the operator or its partners/licensors. It is prohibited to copy, distribute, modify, publish or use the content for commercial purposes without prior written consent.

4.5. Links to third parties

The website may contain links to third-party sites (e.g. social networks, platforms, services). We do not control and are not responsible for the content, policies or operation of these sites. Accessing them is at your own risk, in accordance with the conditions imposed by the third parties.

4.6. Limitation of liability regarding information on the site

The information displayed (rates, descriptions, availability, facilities) may be updated/modified without notice. In case of any inconsistencies between the information on the website and the written confirmation/contract, the written confirmation and/or contract shall prevail.

4.7. Security and communication

We take reasonable steps to secure our website and communications. However, no transmission of data over the internet can be guaranteed to be 100% secure. We recommend that users also check their Spam/Promotions folder for confirmation emails.

4.8. Applicable law and dispute resolution

These Terms are governed by Romanian law. Any disagreements will be resolved amicably, and if not possible, by the competent courts. For consumers, alternative/online dispute resolution mechanisms (ADR/ODL) may also be available, according to the information displayed on the website.